5 PRINCIPLES FOR TURNING ORNINARY INTO EXTRAORDINARY.. -kay-

BASED ON STARBUCKS EXPERIENCE..


1) MAKE IT YOUR OWN
constantly look for ways to add customer, increase efficiency, sell more to existing customers, and generate breakthrough product and services.

2) EVERYTHING MATTERS
always get each aspect of business right, and generate meaningful and emotional connection with regular customers.

3) SURPRISE AND DELIGHT
offer consistent products and services, as well as surprise customers through unexpected in store and out-of-store experience.

4) EMBRACE RESISTANCE
embrace resistance by listening to, rather than avoiding and critics

5) LEAVE YOUR MARK
make an impact on your team, your community, and the entire world.